Healthcare

Shorter waits for patients. Calmer rooms for staff.

Queue management for clinics, specialist suites, pathology and collection centres, radiology, and vaccination sites—so patients know where they stand and the front desk stops fielding “who’s next?” all day.

Customised for how you run the desk

Services, colours, and branding can match the venue. These are illustrative skins — not affiliated with any real brand.

Cura

Medical Centre

  • GP consult — See a doctor for a scheduled or walk-in visit.
  • Dental — Check-ups, treatment, and dental enquiries.
  • Health check — Screening, vaccinations, and wellness visits.

Harbour Medical

Clinic

  • GP clinic — Walk-in and booked general practice.
  • Specialist — Referred consults and follow-up visits.
  • Health screening — Executive and routine screening packages.

Overview

Waiting areas get busy fast—whether you’re running general practice, a dermatology or other specialist suite, or a collection centre. Patients arrive early, booked and walk-in mix in one lobby, and the front desk is interrupted constantly. Paper tickets and shouted names create stress—especially during peak periods. Specialty clinics often need separate Services for consults versus procedures or results pickup; the same Ticket, Counter, and Service model covers that without hospital-campus complexity. Booked visits check in from Arrivals and become the same Tickets as walk-ins.

Common use cases

  • Medical clinics and GP practices
  • Dermatology and other specialist suites
  • Pathology collection centres
  • Laboratories
  • Radiology and imaging
  • Vaccination centres

How healthcare teams use Esperaly

Pain points

  • Long queues and crowded waiting areas at peak times
  • Busy front desk constantly interrupted by status questions
  • Patients unsure where to wait or when they will be called
  • Multiple services competing for the same reception or collection point
  • Consult and procedure patients mixing in one unclear line
  • Poor patient experience that reflects on the care journey

Benefits

  • Reduce perceived waiting time

    Patients see their place and wait estimate on their phone, so the wait feels clearer and less frustrating.

  • Free the front desk from “who’s next?”

    Live ticket status and room displays answer the questions that normally pull staff away from check-in and collection.

  • Keep multi-service sites organised

    Route patients to the right service—consults, blood collection, results pickup, or specialty procedures—without mixing queues at one desk.

  • Keep booked and walk-in patients on one desk

    Turn appointments on for consults. Patients book a slot; staff check them in from Arrivals. Walk-ins still join by QR. Both become Tickets.

Feature highlights

  • QR check-in

    Patients join instantly by scanning a QR code—no app download and no ticket printer required.

  • Counter management

    Front-desk and collection staff always know who is next, with clear call, serve, and transfer actions.

  • Live waiting-room displays

    Use a browser on an existing TV to show who is being called—calmer rooms, fewer crowds at reception.

  • Appointment check-in

    Today’s Arrivals list, kiosk or staff check-in, then a normal Ticket. Not an EMR or practice-management rewrite.

Why Esperaly

  • Go live in minutes
  • Browser based
  • No expensive hardware
  • Works on existing tablets and TVs
  • Simple location pricing
  • Easy for staff to learn