They check in. You call next.

Walk-ins join by QR. Booked visitors check in. Pickup and lobby kiosks replace buzzers and clipboards. Class nights run on the tickets board—not every location needs a Counter.

Simple pricing — $49.99 per counter / month · everything included

QR at the door. Desk or board. Queue on any TV.

Pick a starting list—walk-in, appointments, pickup, office visitors, or event check-in—then go live on phones and screens you already own. Opinionated defaults, not thirty configuration screens.

  1. Put a QR at the door

    Print a join poster—or pair a tablet kiosk. Visitors scan and join from their phone. Booked arrivals use the same check-in.

  2. Run a Counter—or the tickets board

    Staff call, serve, skip, and recall from a Counter when you have a window. Class and event check-in stays on the tickets board. Arrivals shows today’s bookings.

  3. Put the queue on any TV

    Pair a browser-capable display. Live updates land instantly—no proprietary players, no refresh roulette.

For the desks where “who’s next?” actually matters

The table stakes, done properly

QR join, live tickets, booked arrivals, pickup kiosks, office visitors, class check-in, counters when you need them, and TV displays—realtime and reliable. Staff accounts get WorkOS-backed sign-in with optional authenticator MFA. Enough for nearly every normal desk, without the enterprise maze.

  • Customers join in seconds

    Customers join your queue instantly by scanning a QR code—no app download and no ticket printer required.

  • Staff always know who's next

    Call next from a Counter when you staff a window, or check people in on the tickets board when you don’t.

  • Customers stay informed

    Visitors see their place, wait estimate, and when they're called—so they stop asking the front desk.

  • Walk-ins, bookings, pickup, visitors, classes

    Start with a walk-in queue, booked arrivals, a pickup kiosk, office visitors, or class check-in. Same ticket product—a Counter only if you staff a window.

  • Clear updates in the waiting room

    Turn any browser-capable TV into a live display showing who's being served—no proprietary screens required.

  • No expensive hardware

    Start with a printed QR code on phones your customers already carry. Add a tablet kiosk or smart TV later if you need them.

Questions before you go live?

Built for real service desks—clinics, councils, campuses, salons, cafés, studios, and reception. No customer app, optional devices, simple setup.

Do customers need to install an app?
No. They scan a QR code, join in the browser, and keep their live ticket open on their phone—ideal for clinics, councils, campuses, cafés, studios, and walk-in counters.
Can we use our existing tablets and TVs?
Yes. Esperaly is browser-based. Pair an iPad, Android tablet, or smart TV you already own—there's no hardware lock-in.
Can we collect extra customer details?
Yes. Add fields to each service so staff get what they need before the customer reaches the counter—text, contact details, dates, choices, consent, ratings, address, and more.
How quickly can a location go live?
Most teams print a QR and take their first ticket in minutes. A full location with services and a waiting-room TV usually lands well under an hour—often with nothing more than a phone and a printed code.
Can we take appointments as well as walk-ins?
Yes. Turn appointments on per service. Customers book a slot on a public page; staff see today’s Arrivals and check them in—that mints a normal ticket onto the same desk. Walk-ins and bookings can share a location. It is not a full calendar suite or EMR.
Can we run pickup, office visitors, or class check-in?
Yes. Pickup is a kiosk and phone ticket instead of a buzzer—Ready, called, collected, or uncollected. Office visitors use two lobby streams (here to see someone, or a delivery) with waiting, host notified, and with host. Event check-in is for studios and gyms: Registered, checked in, waitlisted on the tickets board, no serving Counter required. Email or Slack automations can ping a host when someone arrives.
How does pricing work?
One simple rate: $49.99 per counter per month after a 7-day free trial. Choose a named bundle—Starter (2 counters), Growth (5), or Scale (10)—or any other count. No per-user, location, kiosk, display, visit, or ticket fees. Everything included.
Is staff sign-in secure? Do you support MFA?
Yes. Owner and staff accounts sign in through WorkOS AuthKit. Anyone can turn on authenticator-app MFA (TOTP) from account settings—included on every plan, not locked behind enterprise SSO. That protects access to your counter dashboard and guest ticket details if a password is compromised.

From the blog