Use case
A phone ticket instead of a restaurant buzzer
Guests tap the kiosk, keep a live Ticket on their phone, and step up when the order is ready. Ready → called → collected—no plastic disc to lose.
The classic café move is a buzzer that rattles when the kitchen is done. It works until the disc is dead, left on a table, or mixed with someone else’s order in a lunch rush.
Pickup on Esperaly is that job with a phone Ticket. Guests join at a tablet kiosk—or a printed QR—and wait nearby. Tickets start at Ready, then called, collected, or uncollected. Staff mark the next order from the tickets board, or from a collection Counter if you staff one. End-of-day rollover can move stale Ready tickets to Uncollected.
Use it for food-hall collection, click-and-collect, pathology results, and parts windows. It is not a POS, kitchen display, warehouse WMS, or delivery tracker. Not every pickup site needs a Call Next window.
How it works
Join at the kiosk, not a buzzer stack
Hot food and coffee can be separate Services so a latte does not sit behind a made-to-order tray. A QR poster is enough if you skip the tablet.
The phone is the buzzer
When the order is called, the Ticket updates. An optional display can show the same call for people not looking at their phone.
Mark collected—or uncollected
Staff complete from the tickets board, or Call Next from a window if you run one. Nightly rollover can move leftovers to Uncollected.
Problems this solves
- Buzzer piles, dead batteries, and discs left on the wrong table
- Guests hovering at the pass asking if it is ready yet
- Food and coffee sharing one shouted name list
- End of day with no record of what was left on the shelf
Who it’s for
- Cafés and food halls replacing buzzers
- Retail click-and-collect
- Clinic results or pharmacy windows
- Automotive parts and vehicle-ready collection
What changes day to day
The list matches the job
Ready is the queue. Collected is the outcome. Uncollected is follow-up—not a missed consult.
The pass stays clearer
People wait nearby with a phone Ticket and only approach when called.
Board or window—your staffing
Kitchen or bar staff can work the tickets board. Open a collection Counter only if someone is standing at a window.
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