Use case
Ready for collection—then called, collected, or uncollected
Click-and-collect, results windows, and café bars need a Ready list, not a standing walk-in line. Staff call when the customer is at the window.
Pickup is a different job from a consult queue. The work starts when an order, result, or parcel is ready—not when someone joins a line at 9am. Shouting names over a lunch rush, or mixing collect with returns in one informal pile, is how windows stall.
Esperaly’s pickup starting list uses Ready → Called → Collected, with Uncollected as follow-up. Staff still Call Next from a Counter. The customer still keeps a live Ticket on their phone. End-of-day rollover can move stale ready tickets to Uncollected.
Use it for retail collect, pathology results, parts counters, and café collection. It is not a POS, warehouse WMS, or delivery tracking product.
How it works
Tickets start at Ready
When the order or result is available, it sits in Ready—the eligible list for Call Next—instead of a walk-in Waiting status.
Call them to the window
Staff call the Ticket. The phone and optional display update. The customer steps up; you mark Collected.
Follow up uncollected
If nobody arrives, Uncollected keeps the Ticket visible for a callback or shelf check. Nightly rollover can move leftovers there automatically.
Problems this solves
- Collect, returns, and enquiries sharing one shouted name list
- Customers hovering at the window asking if it is ready yet
- Ready orders going cold because nobody called the next person
- End of day with no record of what was left on the shelf
Who it’s for
- Retail click-and-collect and guest services
- Café and food-hall collection bars
- Clinic results or pharmacy pickup windows
- Automotive parts and vehicle-ready counters
What changes day to day
The list matches the job
Ready is the queue. Collected is the outcome. Uncollected is follow-up—not a missed consult.
The window stays clearer
People wait nearby with a phone Ticket and only approach when called.
Same Counter training
Call, complete (collected), and follow-up still sit on the desk staff already know.
Related use cases
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