Use case

Booked arrivals that land in the same queue as walk-ins

Customers pick a slot. Staff see today’s Arrivals and check them in. That mints a normal Ticket—not a second product.

Staff Arrivals list for today’s bookings beside the public booking page on a phone
Book a time on the phone. Check in from Arrivals. The desk runs as usual.

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Many desks already mix booked visits and walk-ins in one lobby. The usual trap is a full calendar suite on one side and a paper line on the other—so reception reconciles two systems all morning.

Esperaly appointments stay on the ticket model. Turn bookings on per Service. Customers choose a time on a public page. Staff open Arrivals, check the person in, and a Ticket appears on the same Counter workflow used for walk-ins.

It is not an EMR, practice-management system, or Google Calendar replacement. Hours, slot length, and capacity live on the Service. Check-in is from 60 minutes before the slot until 30 minutes after.

How it works

  • Turn appointments on for a Service

    A Service can take walk-ins, bookings, both, or neither. Set weekly hours, slot length, and how many people fit in a slot.

  • Customers book a time

    They open the booking page, pick a Service and a slot, and get a confirmation email. A reminder goes out 24 hours before.

  • Staff check in from Arrivals

    Today’s list shows who is due. Check-in mints a Ticket. From there it is call, serve, complete, or no-show—the same desk actions.

Problems this solves

  • Booked patients and walk-ins competing in one informal line
  • Reception checking a calendar app, then a queue app, then shouting a name
  • No-shows invisible until the slot has already been wasted
  • A full booking product that staff will not learn for a simple front desk

Who it’s for

  • Clinics that book consults and still take walk-ins
  • Council counters with timed interviews plus drop-ins
  • Salons that want booked colour slots without abandoning walk-in cuts

What changes day to day

  • One desk, two arrival types

    Walk-ins join by QR. Booked visits check in to the same Ticket flow. Staff do not learn two products.

  • Today’s list is the floor view

    Arrivals is who is due now—not a month-grid planner. Check-in, cancel, and no-show sit next to the slot.

  • Honest product boundary

    Charting, billing, and clinical records stay in the tools you already use. Esperaly handles the lobby.

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