Use case
Customers join the queue by scanning a QR code
No ticket printer, no app download. A printed poster or tablet kiosk is enough—visitors take a Ticket on the phone they already carry.
Most walk-in desks still ask people to stand in a physical line or take a paper ticket. That works until the lobby fills up, someone loses their stub, or the printer jams on a busy morning.
With Esperaly, each Service you offer gets a join link. Print it as a QR code at the entrance, reception desk, or waiting area. Visitors scan, pick a Service if you have more than one, and receive a live Ticket in the browser.
You can start with a sheet of paper. Add a tablet kiosk later if you want a larger on-site join screen—still no proprietary pedestal required.
How it works
Put a QR where people arrive
Print a poster for the door, desk, or wall. Or open the join page on a spare tablet in a stand. Same Ticket flow either way.
Visitor scans and joins
They choose a Service (if you offer more than one), confirm any details you ask for, and keep the Ticket open on their phone.
Staff call from a Counter
The next Ticket appears on the Counter screen. Call, serve, or transfer—no paper stub to shout across the room.
Problems this solves
- Paper ticket printers fail, jam, or cost more than the software itself
- Visitors crowd the desk asking “how long?” because they have no status
- Staff spend time managing the line instead of serving people
- You do not want another proprietary kiosk locked to one vendor
Who it’s for
- Clinics and practices replacing a ticket printer
- Council and campus desks with a shared entrance QR
- Salons and retail counters that want walk-ins without a dedicated host stand
What changes day to day
Start without hardware spend
A printed QR is enough for day one. Phones your customers already own become the Tickets.
Clearer lobby behaviour
People can sit or step outside while they wait—still with a live Ticket—so the desk stays calmer.
Fits multi-Service desks
One poster can offer several Services; visitors pick the right queue before they reach a Counter.
Related use cases
See it by industry
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