Hospitality

Keep order collection calm when the rush hits.

Queue and collection flow for busy cafés, food halls, and fast-casual dining—a kiosk and phone ticket instead of a restaurant buzzer. Not a reservation system.

Customised for how you run the desk

Services, colours, and branding can match the venue. These are illustrative skins — not affiliated with any real brand.

Starling

Collection

  • Hot food — Made-to-order meals ready at the pass.
  • Coffee — Barista drinks and pastry.
  • Catering — Large orders and office collection.

Porto Coffee

Collection

  • Collect — Pre-paid and app orders at the counter.
  • Cafe — Drinks and food made to order.
  • Group order — Office runs and larger collections.

Overview

Hospitality venues don’t need another booking tool—they need order and collection flow when the lunch rush arrives. Guests cluster at the pass, buzzers go missing, and staff lose time shouting names. Pickup starts tickets at Ready, then called and collected. A tablet at the collection point replaces the buzzer; a serving Counter is optional.

Common use cases

  • Busy cafés
  • Food halls
  • Fast-casual dining
  • Order collection points
  • Campus and workplace cafés
  • Grab-and-go counters

How hospitality teams use Esperaly

Pain points

  • Take-a-buzzer piles and dead discs
  • Guests unsure when their order is ready
  • Staff shouting names over noisy rooms
  • Peak lunch and event rushes
  • Poor experience that slows table or pickup turnover

Benefits

  • Reduce congestion at the collection point

    Guests wait with a digital ticket and only approach when called—calmer passes during the rush, without a buzzer stack.

  • Make pickup clearer without shouting

    Phone status and optional displays tell guests when to collect, even in noisy food halls.

  • Keep staff focused on service

    Fewer “is my order ready?” interruptions means faster preparation and better hospitality.

  • Start with phones you already have

    Guests join by QR or a collection kiosk. Add a TV display only if your venue needs it. A Counter is optional.

Feature highlights

  • Queue tickets for walk-up guests

    Guests join instantly by scanning a QR code—simple during high-volume periods.

  • Collection displays

    Show live calls on a browser-based screen so guests know when to step forward.

  • Mobile ticket status

    Guests keep their place open on their phone while they wait nearby.

  • Simple staff workflow

    Pickup statuses—Ready, called, collected, uncollected—match a collection bar. Built for busy service moments, not reservations.

Why Esperaly

  • Go live in minutes
  • Browser based
  • No expensive hardware
  • Works on existing tablets and TVs
  • Simple location pricing
  • Easy for staff to learn