Privacy Policy

Who we are

Esperaly (“we”, “us”) provides browser-based queue management software at https://esperaly.com. For privacy questions, contact support@esperaly.com.

Information we collect

Account information: name, email address, and authentication details when you create an owner or staff account.

Organisation and location data: names, settings, services, counters, kiosks, and displays you configure in the product.

Queue operational data: tickets, service choices, optional guest fields you enable (for example name or phone), and status history needed to run your queue.

Usage and device data: approximate location derived from IP, browser type, pages viewed, and product events used to operate, secure, and improve the service. We use analytics tooling (including PostHog) for product insights.

Payment data: billing is processed by Stripe. We do not store full card numbers on Esperaly servers.

How we use information

To provide and maintain the Esperaly service, including authentication, realtime queue updates, billing, and support.

To communicate about your account, security notices, and service changes.

To monitor reliability, prevent abuse, and improve product performance.

We do not sell personal information.

Sharing

We share data with subprocessors only as needed to run Esperaly—for example hosting (Cloudflare), database/backend (Convex), email delivery, payments (Stripe), analytics, and error monitoring.

We may disclose information if required by law or to protect the rights, safety, and security of Esperaly, our users, or the public.

Retention

We retain account and organisation data for as long as your account is active and as needed for legal, billing, and security obligations. Ticket and operational history may be retained according to your plan and product settings. You can request deletion of account data by emailing support.

Security

We use industry-standard safeguards such as TLS in transit, access controls, and least-privilege practices. No method of transmission or storage is perfectly secure; please use strong passwords and protect device access for counters, kiosks, and displays.

International transfers

Esperaly is operated with cloud infrastructure that may process data in the United States and other countries. By using the service, you understand that your information may be transferred to and processed in these locations with appropriate safeguards where required.

Your choices

You can update account profile details in the product, request access or deletion of personal data by contacting support, and opt out of non-essential marketing emails where applicable.

If you enable guest fields on tickets (for example phone numbers), you are responsible for having a lawful basis to collect that information from your customers.

Children

Esperaly is not directed at children under 16. If you believe we have collected personal information from a child, contact us and we will take appropriate steps.

Changes

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of Esperaly after changes means you accept the updated policy.

Contact

Email support@esperaly.com for privacy requests or questions about this policy.