Use case
Run several Counters without per-user pricing chaos
Each Counter is a serving point. Add desks as you grow—$49.99 per Counter / month—with unlimited staff logins and locations.
Walk-in operations rarely have one window. You might run three Counters in the morning, open a fourth at lunch, and staff them with rotating people—not named “seats” on a vendor spreadsheet.
Esperaly prices by Counter: the capacity to serve. Staff share Counters; relief cover does not force a plan upgrade. Locations are unlimited, so a second branch does not invent a location fee.
Services define what visitors can join. Counters are assigned the Services they handle. Tickets route to the right desk—and can transfer when someone needs a different Counter.
How it works
Define Services
Name what people queue for—renewals, collections, consultations—so join links stay clear.
Open Counters
Each active Counter is a billing unit and a place staff call Tickets from. Open only what you need that day.
Serve and transfer
Call the next Ticket, serve it, or move it to another Counter when the visit needs a different desk.
Problems this solves
- Per-user queue software gets expensive when lunch cover logs in
- One shared login is insecure; many named seats are wasteful
- Multi-window desks need clear “who’s next” per Counter, not one blob queue
- Second locations should not trigger surprise platform fees
Who it’s for
- Service centres with several windows open at once
- Clinics with triage plus treatment Counters
- Growing teams comparing per-user vendors to per-Counter pricing
What changes day to day
Price matches serving capacity
Pay for Counters you run—not for every staff account that might touch the dashboard.
Flexible staffing
Unlimited staff means shifts and floaters can help without upgrading a seat tier.
Clear multi-window ops
Each Counter sees its queue. Transfers keep complex visits moving without restarting the Ticket.
Related use cases
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